Right of withdrawal

§ 9 Right of withdrawal for consumers

§ 9.1 Cancellation policy

If the customer is a consumer (according to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity), the following right of withdrawal applies to them:

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must contact us ( letto-design.com , Gartenstrasse 45, 5303 Würenlingen, Switzerland / Suisse / Switzerland, Tel.: 0786641019, , Email: info@letto-design.com ) by means of a clear declaration (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will pay you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

The following applies to goods that can normally be returned by post due to their nature:
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

§ 9.2 Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
  • to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;
  • for the delivery of newspapers, magazines and magazines with the exception of subscription contracts.